GENERAL RETURN POLICY

Any requests for returns or exchanges must be made to our Customer Support team within 7 days of shipment delivery. To protect our customers health and safety, we only accept returns of non-edible items that have not been worn or used (e.g., apparel, accessories). Refunds for returns exclude shipping costs, and the customer is responsible for shipping the products back to us in their original condition at their expense. However, with our World’s Best Guarantee, if you’re not completely satisfied with a product, you can contact our dedicated retail website customer support team to discuss options if you purchased from www.albanesecandy.com.

Without exception, all seasonal products and sale items are final sale and cannot be returned or exchanged.

For quality concerns from a recent online order placed at www.albanesecandy.com, please contact us directly within 7 days of receiving your shipment.

 
CANCELLATIONS

Orders may be cancelled before they have been processed and/or shipped from our facility for a full refund to your original payment method. Contact our retail website customer support team the same day your order is placed to request an order cancellation.

Orders that have been processed and have left our facility cannot be cancelled or refunded.

Please note if we are unable to ship your order due to an invalid address, incorrect shipping charges, or other errors made during checkout we will make every attempt to contact you and correct the order. If we have not received a response within 48 business hours your order will be cancelled, and you will receive a full refund to your original payment method within 5-7 business days. Albanese is not responsible for incorrect addresses submitted at checkout.

MISSING, DAMAGED, OR INCORRECT ITEMS?
We have several processes in place to check and verify your order is correctly picked and properly packaged before shipping, but mistakes may happen on occasion or experience unforeseen mishandling during shipping with a carrier. When you order from Albanese Confectionery, we guarantee to provide you with the World’s Best experience and will work diligently with you to get your order corrected and re-shipped to you immediately if there is an error made on our part. In some instances we may direct you to the carrier to report a claim for them to support. Please follow the instructions below to notify us of an order or product issue:

1. Please report damaged or incorrect products within 7 days of shipment delivery by emailing us at retailcx@albaneseconfectionery.com. Please include your name, phone number, order number, a description of what you’re experiencing, and one or more photos of your package and/or product(s) so we can see what may have gone wrong during shipping. This helps us improve our processes and/or file claims with carriers as needed. Reports made after 7 days are not eligble for a refund or replacement, but may be further reviewed on a case-by-case basis. Missing packages or packages damaged after delivery must be reported within 24 hours of shipment delivery.

2. Don’t throw away your shipment package or product packaging until we have had a chance to understand the problem. In certain cases, we may ask you to ship the item(s) back to us. If we do require you to ship them back to us, we will provide you with a shipping label.

3. Give us 24-48 business hours to process your report. While we work diligently to address order issues immediately when they are received, we are a small team operating during normal business hours Monday through Friday in most instances. Your satisfaction is our number one priority!

REFUSED SHIPMENTS
We are unable to stop shipments after an order has left our facility. If you refuse a shipped order, you will be responsible for a 20% restocking fee and the original shipping charge. If a shipment is lost enroute back to us after it was refused at delivery, we will not be able to honor a refund or store credit of any amount.