SUMMER SHIPPING POLICY

Effective May 1st – September 30th

The "No-Melt" Promise

To maintain the World’s Best quality you expect from Albanese, shipments to warmer climates require specialized care. During periods of high heat, your order is meticulously protected with thermal foil liners and food-grade cold packs to safeguard freshness.

Depending on your destination and the local weather forecast, Express Shipping may be required to guarantee your sweets arrive in perfect condition. We’re obsessed with quality, and we won’t settle for anything less than perfection hitting your doorstep.

SHIPPING RATES & DISCOUNTS

At Albanese, we believe in transparency. Rates are calculated at checkout based on your product assortment, final shipping weight, and shipping destination.

Summer Shipping Offer: Orders of $75 or more (after discounts) qualify for $5 Ground Shipping.
Express Discount: For our friends in states where Express-only shipping is required, we apply a credit equal to 10% of your order total directly to the shipping rate at checkout to help offset that cost. 
Weekend Flexibility: Need it there for the weekend? Express Saturday Delivery can be selected at checkout to give you more control over when your treats arrive.
 

SUMMER SHIPPING TERMS

Summer Discount Availability: Our discounted shipping rates are available for the lower 48 states. At this time, Alaska and Hawaii are excluded from these specific promotional rates.
PO Boxes: We’re happy to deliver to PO Boxes; however, to protect your sweets from the heat, we limit transit timelines. Availability is based on your specific product assortment and destination, so this option may not be available nationwide during the summer.
APO/FPO: These addresses are excluded from summer shipping discounts at this time. Additionally, to ensure you only receive the highest quality treats, we’ve made the difficult decision to pause shipping for any orders containing chocolates to APO/FPO addresses during the summer months. We want your delivery to be perfect, and the long transit times to these locations are simply too tough on our chocolate.
Shipment Volume: To ensure every item is packed with the necessary insulation, shipping rates are calculated per individual box. Larger orders that require multiple boxes will be calculated accordingly.

Express Only Destinations: The following states will require Express shipping for orders that include extra heat-sensitive items (like chocolates) or for any products traveling through areas experiencing extreme summer temperatures. States Included: AZ, AL, NV, AR, CA, FL, GA, LA, MS, NM, OK, SC, TX, and UT.

Please keep in mind that this list is subject to change without notice as we monitor national weather patterns to protect your order.

WARM WEATHER SHIPPING SCHEDULE

Nobody likes a weekend in a warehouse—especially not our candy. We prioritize early-week dispatch to keep your package moving toward a climate-controlled environment.

Express Orders: Next Day and 2nd Day orders placed by 12 PM CST typically ship the same day, Monday–Wednesday (Thursday for Next Day services).
Ground & Economy: We ship daily, Monday–Friday. However, if your transit time is long (typically Western states) and you order between Wednesday and Friday, we may hold your package until Monday to prevent melting.
Weekend Flexibility: Need it there for the weekend? Express Saturday Delivery can be selected at checkout to give you more control over when your treats arrive.
 

KEEPING YOUR TREATS COOL: POST-PURCHASE TIPS

Once your treats leave our hands, they’re in the home stretch! Because our sweets are sensitive to the heat (just like us!), they don't like sitting in the sun.

Help us help you by making a delivery plan:

Bring them in early: Try to bring your package inside as soon as it’s delivered. We cannot be held responsible for items left outdoors in the heat for extended periods.
Redirect: Use carrier tools to send your package to a neighbor or your workplace.
Hold for Pickup: Request a hold at a local climate-controlled pickup point.
Stay Alert: Sign up for real-time tracking alerts so you know the second they arrive.
 

WE’RE HERE TO HELP

Our "World’s Best" promise doesn't end at the factory door—it follows your package all the way to your home.

Despite our best efforts, sometimes the summer heat is simply relentless. If you open your package and find that your treats didn’t beat the heat, don’t worry—we’re here to make it right.

How to get a quick resolution:

Reach Out Early: Please contact us immediately upon delivery so we can resolve the issue while it's fresh.
Snap a Photo: Including a couple of quick photos of the product and the packaging helps our team advocate for you and speeds up the claims process.
We’ll Take it From Here: Once we have your info, our people-first support team will jump in to find the best solution for you, whether that’s a replacement or a refund.

We truly appreciate you trusting us with your summer cravings. Your satisfaction is the only outcome we’re interested in!

GENERAL SHIPPING POLICY

NOTICE 
All orders placed online at www.albanesecandy.com are proudly shipped by our team from the Albanese Confectionery Group, Inc. factory headquarters located at 5441 E. Lincoln Hwy, Merrillville, IN 46410.

SHIPPING OPTIONS 

We currently offer shipping to the United States (including PO Boxes and APO/FPO destinations) and all U.S. Territories for orders up to 149lbs with economy, standard, and expedited shipping options through USPS and FedEx. Orders exceeding 149lbs will need to be quoted over the phone by a team member at (855) 272-3227 Ext 352 or by email at retailcx@albaneseconfectionery.com.

TYPICAL PROCESSING TIMES 
Our shipping department operates Monday through Friday.

Online orders are processed in the order they are received, except for orders placed using an expedited shipping option, which will be processed with urgency. The typical turnaround for most orders is 24 to 48 hours when placed during normal operating hours, Monday through Friday. Orders placed on Saturday and Sunday will be processed the following operating business day. Bulk orders with larger quantities may require 1-3 additional processing days. Most U.S. customers receive their shipment 3 to 7 business days after their order is placed with standard shipping. Please see our warm weather shipping notice for changes to this policy.

Please note that our shipping department is closed on major holidays and may be closed on other days with or without advance notice. Expect delays to our typical processing timeline preceding and proceeding any major holidays that follow a closure within our department or shipping carriers.

Need your order fast?

Please select an expedited shipping option at checkout and place your order before 12pm CST Monday through Thursday for same day processing. Orders placed after 12pm will be processed urgently by our team on the next operating business day. Bulk orders with larger quantities may still require 1-3 processing days. Orders placed on Thursdays and Fridays may be subject to a delivery delay pending the expected delivery date returned by our carriers when processing your order – we want to ensure your shipment arrives in the best possible condition. Please contact us if you are concerned this may impact your expedited order. 

DELIVERY

At Albanese, we want our fans to receive the World's Best every time they order online! Because our treats are edible and often temperature-sensitive, customers are expected to retrieve their packages immediately upon delivery. Albanese is not responsible for damage caused by exposure to inclement weather, theft, or other external factors once a delivery has been successfully confirmed by the carrier.

CUSTOMER SUPPORT 
You may contact our retail website customer support team Monday through Friday 8:00am to 3:00pm CST with any product or order related questions and concerns by email at retailcx@albaneseconfectionery.com or by submitting a request here.